International Association of Movers (IAM) Dispute Settlement Program for Household Goods

More than 30 million people move each year in the United States. Many of those hire a moving company to transport their household goods. In the event that household items are lost or damaged in transit, customers are entitled to file an arbitration claim against the moving company.

The International Association of Movers (IAM), a non-profit trade association, offers a Household Goods Dispute Settlement Program to assist customers and IAM-member moving companies in the dispute resolution process. Currently, this only applies to US interstate shipments. Forum is the designated program administrator.

Forum’s administration makes it easy for dissatisfied customers and moving companies to have their grievances resolved in a manner that is fast, affordable, and most importantly, fair.

IAM Dispute Settlement Program Rules and Instructions