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Code of Ethics of the International Association of Movers

As members of the International Association of Movers, we recognize the importance of codifying and raising awareness about the ethical principles which guide the work of moving companies, their suppliers, and their staffs.

Ethical dilemmas occur when values conflict. The IAM Code of Ethics states the values to which our members are committed and embodies the ethical responsibilities of our profession. More specifically, it provides IAM Members with a set of guidelines to assist them in understanding the difference between “right” and “wrong,” and in applying those understanding to their dealings with clients and other IAM members.

Each member must abide by the tenets set forth in this document.

This Code is overseen by the IAM Members’ Ethics Council, which is a permanent institutional body composed of volunteers from various IAM membership categories and geographic regions to provide a variety of experiences and industry knowledge to the Council.

Code of Ethics and Ethics Review Process

IAM takes violations of the Association's Code of Ethics seriously, and has put into place a procedure for reporting violations, and for review and determination as necessary.

Reporting an Ethics Violation

Before lodging an ethics complaint against another IAM Member, review the IAM Code of Ethics and the IAM Procedures for Dispute Resolution and Ethics Enforcement. If the decision is made to report an ethics violation, follow the steps below, which the IAM Executive Committee has identified as required in order to formally initiate a complaint:

  1. Submit the complaint in writing to the IAM President at the IAM headquarters in Alexandria, Virginia, USA.
  2. The complaint must be signed by an officer of the IAM company lodging the complaint.
  3. The complaint must include the complainant's complete address, telephone number, and email address, and identify a contact person in the company for the complaint.
  4. The complaint must include a concise statement of the violation, the names of the IAM member(s) allegedly responsible for, causing, or whose conduct is otherwise the subject of the complaint (the “Adverse Party”), including any applicable names, addresses and phone numbers of the Adverse Party and all persons related directly to the occurrence.
  5. The complaint must state the relief sought by the Complainant. If the Complainant is an entity, the complainant must designate one spokesperson or designated contact.

For a complete description of all steps in the process after a complaint is received, refer to the Code of Ethics Enforcement Procedures.

If you have a complaint with an IAM Member who you believe to be acting unethically, please report it through the IAM Issue Resolution System or contact IAM Staff directly at disputes@iamovers.org.