More than 30 million people move each year in the United States. Many of those hire a moving company to transport their household goods. In the event that household items are lost or damaged in transit, customers are entitled to file an arbitration claim against the moving company.

The International Association of Movers (IAM), a non-profit trade association, offers a Household Goods Dispute Settlement Program to assist customers and IAM-member moving companies in the dispute resolution process. Currently, this only applies to US interstate shipments. Forum is the designated program administrator.

Forum’s administration makes it easy for dissatisfied customers and moving companies to have their grievances resolved in a manner that is fast, affordable, and most importantly, fair.

IAM Dispute Settlement Program Rules and Instructions

• International Association of Movers (IAM) Dispute Settlement Program for Household Goods
  
  • These arbitration procedures have been developed by the International Association of Movers (IAM) and FORUM for use by US-based IAM members and their customers.
• Arbitration Brochure: Customer Information for Resolving Disputed Claims on Interstate Household Goods Shipments
• Arbitration Timeline
• Enroll Your Company in the IAM Dispute Settlement Program
• FORUM, program administrator for the IAM Dispute Settlement Program for Household Goods
• Customer Request for Arbitration from IAM Member form