The International Association of Movers (IAM) is the moving and forwarding industry's largest global trade association. With more than 2000 members, it comprises companies that provide moving, forwarding, shipping, logistics, and related services in more than 170 counties. Sometimes during the course of a move or relocation disputes and issues can arise. IAM takes its role seriously to try to assist member companies solve these trade issues.

All trade issues between IAM members must be submitted issue via the IAM Issue Resolution System (IIRS).

In order to file, you must register and sign into your IAMX account. This account must be associated with the company with whom you intend to file the claim. If you do not have a username on IAMX, you can register your email on IAM Mobility Exchange.

Learn how to access the IIRS system and file a complaint by taking the brief IAM Issue Resolution System Training Course.

If you have any questions regarding the IIRS, please contact trusted@iamovers.org.

If you have any issues regarding signing into your account on IAM Mobility Exchange, please contact support@mobilityex.com.

These types of trade issues include but are not limited to:

Ethical Disputes -- It is not the Association’s intent to enforce behavior on a member. However, it is the Association’s responsibility to ensure professional integrity and ethical standards among our members. If you feel that an IAM member has not abided by IAM’s Code of Ethics and has conducted an egregious act, please complete this form.

Operational Disputes -- If you have a dispute related to operational issues such as the move process, contamination, accessorial services, or subcontracting, please fill out the form below. **Please note: All financial obligations must be informed and agreed upon in writing prior to the completion of services.

Payment Disputes -- If you have a disputed claim related to invoicing or payment, please fill out the form below. If you have an undisputed unpaid invoice by another IAM member, please fill out an RPP Claim Form.

Legal Disputes -- Please note that disputes being reviewed by a legal authority are NOT eligible for IAM Dispute Resolution assistance as IAM does not have the resources to assist on legal disputes. IAM may also wait or decline to take jurisdiction of the Complaint if the matter is also the subject of a complaint previously filed with either IAM or with an IAM affiliated organization; or, if it is the subject of existing, current, or potential litigation.