Download the IAM Code of Ethics (Updated November 2022)

As members of the International Association of Movers, we recognize the importance of codifying and raising awareness about the ethical principles which guide the work of moving companies, their suppliers, and their staffs.

Ethical dilemmas occur when values conflict. The IAM Code of Ethics states the values to which our members are committed and embodies the ethical responsibilities of our profession. More specifically, it provides IAM Members with a set of guidelines to assist them in understanding the difference between “right” and “wrong,” and in applying those understanding to their dealings with clients and other IAM members.

Each member must abide by the tenets set forth in this document.

This Code is overseen by the IAM Members’ Ethics Council, which is a permanent institutional body composed of volunteers from various IAM membership categories and geographic regions to provide a variety of experiences and industry knowledge to the Council.

If you have a complaint with an IAM Member who you believe to be acting unethically, please contact IAM Staff directly at disputes@iamovers.org.