USTC J9 Peak Season Call (11 June)

June 11, 2020

The following are main highlights from Thursday’s Peak Season Call with USTC J9:


COL Gipson started off the meeting stating she is staffing an advisory today with the Services’ Council of Colonels and Captains (CoCC…which are the Colonel/GS-15 level representatives from each Service for Personal Property) on new language/guidance to provide clarity on procedures associated with conditions-based Stop Movement Order.


J9 then covered the Peak Season slides:


  • Slide 2 reflects the increasing volume of shipments. We are in week 24, but the data on the slides depicts week 23 information.  Weeks 20-22 show pickups at about 50% of the three year average; week 22 was at 61%.  J9 expects those numbers to continue to grow.  The top right box on slide two shows week 23 was over 100% of the 3 year average for counseling and shipment awards.  Per the shipment outlook and increasing shipment totals, J9 reiterated their earlier calls for movers to building their staffs to meet the demand.
  • Slide 8 reflects an overall percentage drop in short fuse shipments. J9 stated they don’t expect to see the high levels of short fuse this peak season compared to last year; and J9 commented on the falling short fuse numbers for iUB; pointing to the new Special Solicitations for this year as a primary factor.  J9 did highlight that SS TSPs are seeing about 10% or more of iUB shipments coming in with only a day or two ahead of the requested pick up, and acknowledged the difficulty in can create for TSPs, and asked PPSOs to work with customers on dates wherever possible.
  • JPPSO-SC brought up a DoD issue with DPS and the lack of functionality for the new manual award capability.
  • JPPSO-NE raised concerns to J9 over the high number of NTS shipment pickups that are essentially short-notice; putting a strain on the JPPSOs to find someone to service the shipment.
  • Slide 13 shows the overall offer handling time to be under 5 hours for shipment offers.  This is a good number, and shows TSPs accepting or refusing the shipment in a timely fashion; this will continue to be monitored closely as volume increases.
  • Slides 15-17 reflect the 24-week outlook for shipments; and show that compared to the same date last year, we are ahead of projected shipments starting in July.  Another indicator that industry could reasonably anticipate more shipments in July/August than we saw last year during this same time period.
  • Slide 19 shows improved numbers on missed RDDs when compared to the three year average; Likely due to longer transit times and decreased volume; regardless of some challenges in the network.


J9 stated they are starting to receive some nominal reports on inconvenience claims via the required TSP reporting; and as volume increases they fully expect those numbers to rise. J9 understands the current environment might create inconvenience claim issues that are of no fault of the TSP, and will handle those on a case by case basis if the TSP gets no relief from the PPSO.


J9 was asked whether they had determined whether they would extend the current performance period and not re-rack and stack the TDL on 1 August. J9 stated the situation is fluid, but as of now they are not considering changing the performance period.


In terms of extending peak season rates beyond September, J9 is open to that possibility, and based on their rules, the peak season rates could likely be extended to mid November.


J9 was asked the status of the 10% adjustment, and when it would end.  They had said previously, the adjustment would most likely end on 30 June; COL Gipson stated J9 is working through a number of Stop Movement related initiatives and their status…the 10% adjustment, increased transit times, and the air freight adjustment…she stated J9 will put out guidance shortly on those initiatives.


Air Force discussed the issue of personnel who were in “ROM” status…restriction of movement.  Essentially, ROMs have come from a more risky area (overseas or a red state) to a less risky area; and their movement is restricted for 14 days (similar in some ways to a quarantine). The question was asked whether shipments should be scheduled for delivery during their ROM status.  J9 stated they believe individuals in that status should not have movers in their house, but they would discuss the situation with medical experts and will report back to industry and the Services on what the policy will be. 


J9 was asked whether they would consider extending the time frame for shipments delivering out of SIT being given 10 days from the date of request…and moving that beyond the current time frame of 15 June to 15 August.  J9 said they were open to considering extending it beyond 15 August; but wanted industry to be open to not starting that time period on 15 June since the peak season had clearly shifted to the right.


The Army mentioned that the Services had all cleared out all old shipment records in DPS for 2019; and therefore, current workload projections are now more accurate than they were previously before this was accomplished.


The issue of immediate suspensions for any mask violation was raised to the DoD on the call.  Especially considering the financial impact during this current period, in light of the financial struggles of the industry to date. The point was made that as temperatures rise, workers will struggle more and more with physical labor with masks on; and DoD was asked for a reasonable application of suspensions.  It’s understood when no masks are worn, or if workers are in close proximity to customers without masks; but those situations are different than a worker outside the residence or away from customers…who might slide their mask down to catch their breath.


J9 encouraged TSPs to dialogue with shipping offices in cases where it seems a minor infraction resulted in a suspension…explain the situation, provide details, and see if it can be worked.  J9 stated TSPs could contact J9 if TSPs are not satisfied with the answer from the local offices.  JPPSO-NE also stated that TSPs have a 20 day appeal period, and this is the right time to raise the issue via the appeal, provide details, and they would look for a reasonable response.