U.S. DAB Digest September 2023

September 11, 2023

In this Issue:

  • It's See Ya Later, Not Good Bye
  • DAB Afterparty – Sponsorships & Tickets Available Now!
  • Upcoming Webcasts You Need to Know About
  • Protecting Your Move: Uncovering the Dark Side of the Moving Industry
  • IAM Annual Meeting – See the Schedule of Events!
  • Preventing Missing Item Claims
  • IAM's Morgana Somers Promoted to Director of Global Services

The DAB Digest is IAM’s monthly newsletter with an exclusive focus on news for U.S. asset-based movers, including independents and van line agents.

This month’s topics include:

  • It's See Ya Later, Not Good Bye
  • DAB Afterparty – Sponsorships & Tickets Available Now!
  • Upcoming Webcasts You Need to Know About
  • Protecting Your Move: Uncovering the Dark Side of the Moving Industry
  • IAM Annual Meeting – See the Schedule of Events!
  • Preventing Missing Item Claims
  • IAM's Morgana Somers Promoted to Director of Global Services

It's See Ya Later, Not Good Bye

By Chris Lantz, DAB Management Board Chair


I wanted to take a moment as this will be my last DAB Digest article as Chairman of this esteemed board. It has been an incredible journey filled with countless challenges, triumphs and even some laughs along the way. 


As I reflect on my tenure, I can't help but recall the countless meetings, intense debates, and strategic decisions we made together for the betterment of this great industry. Through it all, we have navigated stormy seas, celebrated great achievements, and worked tirelessly to steer our asset-based movers towards success.


I have had the privilege of leading such a talented and dedicated group of individuals, and I am truly grateful for your unwavering support, trust, and commitment. Each of you has played an integral role in reshaping an industry that needed to know who and what it stands for. We are the backbone of moving and storage and people can see and feel our value. 


As I step down form this role (I didn’t get impeached), I leave with a sense of nostalgia and excitement for what lies ahead. I am more than confident that the future holds great promise for this board and the asset-based movers it serves. There is uncertainty in this industry but don’t forget at the end of the day, NOTHING gets moved without US, and WE is stronger than ME. 


As I bid you farewell, I leave you with this simple reminder: keep working hard, keep pushing boundaries, and NEVER forget your worth in the services you provide to ever single person that chooses us to move their lives with us.


Thank you once again for your incredible support, and I wish you all the very best in your future endeavors.

DAB Afterparty – Sponsorships & Tickets Available Now!

Looking for a great way to support the U.S. moving industry at IAM's Annual Meeting & Expo? Consider sponsoring IAM's Official After Party, hosted by the Domestic Asset-Based Mover group and benefitting Move For Hunger and Street Line Percussion. Lots of companies are already sponsoring, but there are some great opportunities left. Questions? Contact Christopher Lantz or IAM's Daniel Bradley.

Tickets for this year’s event are available now at a cost of $50.00 US each. You can buy the when you register for the Annual Meeting. If you have already registered, you can use the unique URL sent to you in your registration confirmation to edit your registration and add this important event. Contact IAM@mmsmeetings.com with any questions.

Upcoming Webcasts You Need to Know About

Below are links to upcoming webcasts featuring information on Department of Labor investigations (with Redstone Government Consulting) and the Service Contract Act for the Moving Industry (from Dept of Labor):


Between free webcasts and specialized courses, IAM Learning is here to help provide you with the knowledge and information to drive the growth of your company. Check out what webcasts are coming up and what courses are available for you below (some are free):


Upcoming IAM Webcasts

Courses You May Have Missed

Protecting Your Move: Uncovering the Dark Side of the Moving Industry

On Sept. 26 at 12:00 p.m. Eastern, we will restart our monthly DAB Hours. This one will provide additional awareness about the danger of rogue movers. It shines a light on the shadowy world of bad actors, inspiring our industry and its customers to be vigilant and take necessary precautions to safeguard their belongings and well-being when embarking on a move.


We will have a special guest on this webcast who unfortunately just experienced this firsthand. A military member got caught in the mix with one of the “Bad Guy Brokers.” He did his homework before embarking on a personally procured move (PPM). The nightmare started on day one. There is good that comes out of all this, which you’ll learn more about during the webcast. Our goal is to further educate the industry and consumers to choose professional, certified movers when selecting a company to move their lives.


Register Now!

IAM Annual Meeting – See the Schedule of Events!

The Annual Meeting will feature a stellar lineup of speakers and panelists to address current and future issues that impact your business. This year, we have circulated a preliminary agenda earlier than usual to give you more time to plan your meetings around sessions you don't want to miss.


See the webcast IAM hosted on this year's agenda


Review the preliminary conference agenda today to select the learning labs and special sessions you wish to attend. Refer back to it often as you plan your business meetings to get the most out of your Annual Meeting experience and stay up to date on any updates to the agenda. Download the Schedule-at-a-Glance as well for easy reference.


Get Your Visa

Visit the Government of Canada website for official information on entry regulations and to check if you need a visa. The visa application process can take months, so don't delay. We strongly recommend applying for your visa as early as possible so you can avoid last-minute complications. If facing issues with the application, please reach out to us for assistance at membership@iamovers.org.


Exibitors: Get Your AV Set Up for Your Booth

We are excited to announce that CCR Solutions will be the preferred Audio-Visual partner from IAM 2023. CCR looks forward to servicing your Audio Visual and Technology requirements for your tradeshow booths. The advance rate applies on all orders received on or before JULY 28.

Secure Your Spot Today | Exhibitor Floor Plan | Attendee List | Prospectus
*Attendee List Passcode: Toronto61


Please contact IAM's Matthieu Odijk with questions about the IAM Annual Meeting and Expo.

Preventing Missing Item Claims

By Casey Myers


Missing items are a significant problem that affects the moving industry nationwide.  Many claims are paid simply because the drivers, packers and warehouse personnel are not taking the time to accurately notate on the shipping documents items to be moved or not moved.  


If your company doesn’t use an electronic inventory system, now may be the right time to consider one. It’s a great way to reduce the risk of loss or misplaced items. In addition, it helps streamline operations, enhance the customer experience and improves overall efficiency.


Here are some top tips to reduce missing item claims at origin, destination and storage in transit (SIT).

Read More

IAM's Morgana Somers Promoted to Director of Global Services

The International Association of Movers (IAM) is pleased to announce the full-time appointment of Morgana Somers to the position of IAM’s Director of Global Services.


Morgana joins IAM from the industry, bringing nearly two decades of valuable experience in the relocation and logistics business, serving two leading global moving companies in the Washington D.C. area. Her expertise spans various areas, including corporate & government relocations, freight forwarding, and customer experience improvement. Morgana also prides herself on the training she delivered to colleagues, in which she developed and conducted numerous industry training programs, catering to topics such as customer service, multi-tasking, problem-solving, and time management. These programs have significantly contributed to the professional growth of moving industry professionals at all levels of experience.

Read More

Portal Magazine

In every issue of the Portal, we invite our authors to share their experiences, success stories, learning experiences, and vision with others in the moving and forwarding industry. In addition to our regular columns, feature articles for each issue are united by a central theme.

Read it Now!

DAB Digest Contributors

Casey Myers

Casey Myers, Senior Vice President, Champion Risk & Insurance Services, is an insurance industry veteran with more than 18 years of experience. She specializes in providing insurance coverage and advice for moving and storage clients. She is well-versed in industry trends, challenges and changes facing the household goods industry and serves as the associate board member for the California Moving & Storage Association (CMSA). When she isn’t working, Casey enjoys cycling, running and spending time with her husband Diego and their dog Chance.