U.S. DAB Digest June 14, 2022

June 14, 2022

In this Issue:

  • DAB Sessions at the IAM Annual Meeting & Expo
  • Welcome New DAB Members
  • FMCSA Rule Changes for Interstate HHG Motor Carriers
  • Ashley Moody Secures $20 Million Judgment, Lifetime Industry Ban Against Moving Businesses
  • Walkboard Wisdom
    • New Inconvenience Claim Form and Process
    • What Every Mover Should Know to Prepare for an Active Shooter Event

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DAB Sessions at the IAM Annual Meeting & Expo

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Have you registered for the IAM Annual Meeting & Expo in November? If not, you are definitely behind your colleagues. Make your reservation now for the meeting and get access to exclusive DAB events and everything else. As you know, this will be our first wholly in-person event since 2019, and we can't wait to network, do business, and meet new people. That person you meet for the first time at the Annual Meeting could be your next best business partner.

Register now!

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Welcome New DAB Members

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IAM is delighted to welcome three new members to the DAB community:

 

Ackley Enterprises, Inc.
Poway, California 

 

Coastal Moving & Storage, Inc
Savannah, Georgia

 

Dirt Cheap Mover
Corona, California

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FMCSA Rule Changes for Interstate HHG Motor Carriers

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The Federal Motor Carrier Safety Administration (FMCSA) is amending the Transportation of Household Goods regulations to incorporate recommendations from the Household Goods Consumer Protection Working Group (Working Group) contained in the Recommendations to the U.S. Department of Transportation to Improve Household Goods Consumer Education, Simplify and Reduce Paperwork, and Condense FMCSA Publication ESA 03005.

Read More

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Ashley Moody Secures $20 Million Judgment, Lifetime Industry Ban Against Moving Businesses

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Florida Attorney General Ashley Moody announced she has obtained a lifetime ban and a final judgment of more than $20 million against a wide-ranging, deceptive moving scheme.

 

The defendants falsely advertised the companies as professional, cross-country moving services performed by well-trained employees in company-owned trucks, when in fact, untrained contractors using rented box trucks provided the moving services, and the delivery services were outsourced to third parties unknown to the consumer. The defendants guaranteed prices to consumers, only to then drastically raise prices on moving day after loading possessions onto trucks. Consumers often had to wait many weeks past the promised delivery date to receive belongings.

Read More

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Portal Magazine

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In every issue of the Portal, we invite our authors to share their experiences, success stories, learning experiences, and vision with others in the moving and forwarding industry. In addition to our regular columns, feature articles for each issue are united by a central theme. 

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Walkboard Wisdom

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New Inconvenience Claim Form and Process
By Brittany Brooks

 

Effective May 15, US Transportation Command has distributed an updated Inconvenience Claim form for service members to complete and submit to their respective TSP. While page 1 remains unchanged compared to previous ICV forms, pay close attention to the additions on page 2.

 

An important change is happening… when a shipment is placed into SIT after the Required Delivery Date (member did not accept the First Available Delivery Date), the service member is required to turn in a “Non-Availability/Good Cause Statement” to qualify for an ICV payment. The qualifying “Non-Availability/Good Cause” statements are limited to the below, and must be supported with documentation.

Read More

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What Every Mover Should Know to Prepare for an Active Shooter Event

By Casey Myers

 

Unfortunately, active shooter situations have become all too common. As a business owner or leader, you recognize that the safety of employees and customers is of the utmost importance. Preparing an Emergency Action Plan (EAP), training employees and implementing preventative measures will go a long way towards saving lives if the unthinkable happens.

 

To best prepare your staff for an active shooter situation, create an EAP and conduct training exercises. Together, the EAP and training exercises will prepare your staff to effectively respond and help minimize loss of life.

 

Read More

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Member Spotlight

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Brittany Brooks

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Brittany Brooks is the Manager of Customer Service at Conser International, and has been in the military industry for 10 years. She specializes in international TSP management, with a focus on customer satisfaction. In her free time, Brittany enjoys volunteering with her charity group within the St. Augustine, Florida community!

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Casey Myers

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Casey Myers, Vice President, Champion Risk & Insurance Services, is an insurance industry veteran with more than 16 years of experience. She specializes in providing insurance coverage and advice for moving and storage clients. She is well-versed in industry trends, challenges and changes facing the household goods industry and serves as the associate board member for the California Moving & Storage Association (CMSA). When she isn’t working, Casey enjoys cycling, running and spending time with her husband Diego and their dog Chance.

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Lakelan Fennell

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Lakelan Fennell, Network Development Manager at The Suddath Companies, has been in the moving and storage business for around 30 years. In his career, he has hands-on experience in all aspects of the moving and storage industry, from working in the warehouse and on the trucks, to rate filing, claims, driver compensation, DOD approvals, contract bidding and negotiation, compensation schedules, marketing, management, insurance and regulatory compliance.

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