Are You Talking About Shipment Tracking Devices?
By Justin Moyer
By now, everyone has heard about Air Tags and to be aware that they could be added to customer’s household goods to track their shipments. The incident that triggered this discussion was a DOD customer being given misinformation about the location of their goods being multiple states away when the tracker was showing a much shorter distance. This led to much discussion by advisory groups, associations, industry, and within individual agencies. Most of the discussion was around the van operator and customer service teams making sure to be completely transparent regarding the location of the customers’ goods.