eGov/Mil Newsletter: July 27, 2018

July 27, 2018

In this Issue:

  • USTRANSCOM Weekly Peak Season Teleconference Summary – Week 30
  • USTC 2018 Fall Personal Property Forum Update
  • APL Military Household Goods to resume service to/from Northwest Container Terminal – Tacoma
  • The fate of DISA, and other org chart changes in the new defense policy bill
  • DOD & Government Personal Property News & Notes
  • Hardware, end-strength, Russia and China sanctions. Here’s the deal lawmakers reached on the huge defense policy bill
  • House OKs Bill to Delay TWIC Deployment at High-Risk Facilities
  • Revealed: The new structure for the Pentagon’s tech and acquisition offices

USTRANSCOM Weekly Peak Season Teleconference Summary – Week 30

July 26 Peak Season Teleconference – “Week 30”


July 26 – The following information was discussed at the weekly USTRANSCOM Peak Season call:


COL Lounsbrough hosted the call and made a few quick comments: 


  • Quickly discussed some negative media coverage this past week and how the TSP handled the situation well; corrected some misrepresented information and got the reporter to correct her story.
  • He mentioned some of the work that the My Move developers were doing recently with JPPSOs and industry to understand interfaces.  He said they were still trending toward an October test of a few household goods shipments.  They would be simple, direct delivery type shipments, and would expand from there once the initial few were completed.
  • He stated last week’s database encryption for DPS went well.  Next step is to get after data in-transit.  This Friday DPS will be down for a couple of hours for standard maintenance patches. 
  • COL Lounsbrough stated that they are looking to have a limited, targeted Open Season in the fall, targeted to the Northern tier. No timelines discussed yet. The Air Force mentioned during this conversation that Kaiserslautern raised a number of capacity challenges and suggested that maybe Europe should be looked at as well.
  • Industry topics were on the agenda this week:
  • AMSA discussed many of the social media groups that are out there that have a moving focus…their experiences, what was “lost”, but also non-industry related impacts to their moves…divorces, etc.  The Marine Corps representative stated they are aware of a number of Facebook groups, and they try to proactively provide them with their contact information so they can head off some of the issues/complaints and address quite a bit of misinformation that is posted on those sites.
  • Lt Col Ryan advised that she sees all the issues as opportunities to assess how everyone is doing and make positive changes/learn from mistakes and get after the issues.
  • The Navy mentioned they understand the frustration of individual customers when they can’t get updates from industry on their shipments.  That they are still seeing a large number of shipments at origin past RDD and even when they call TSPs or move managers, they can’t get responses either in many cases…so they fully understand the individual’s frustration.  IAM and AMSA offered to help when the Services weren’t getting return calls or information from TSPs. 
  • IAM and AMSA discussed that there was a desire from industry to look at transit times. USTC stated they went down this road last year with industry but received conflicting recommendations.  They need consistent inputs supported by industry, with data that supports recommended changes. 
  • IAM discussed international linehaul rate tables and that we’d like to provide an input to adjust the tables.  USTC mentioned that they did adjust linehaul tables last year across the board and had planned to do it this year as well.  But if IAM wanted to make suggestions to updates, they are needed by the 3rd week of August.
  • IAM provided an update on the PII initiative being worked by IAM and AMSA to pass legislation that requires Customs and Border Patrol to cleanse PII data of customers prior to selling the information for commercial use.
  • National Defense Transportation Association reps brought up trying to work with the SMO to put together ideas on warehouse capacity; and discussed how it would be effective to standardize the pre-approval process across installations to make things simpler, more consistent, and thus more efficient/effective for the member and TSP.
  • Storage Management Office mentioned they’d be interested to know if industry had any leads on warehouse agents that are interested in coming into the program.  They mentioned there are hearing feedback on warehouses being forced to take shipments they can’t handle…leading to bad storage environments…some pictures were presented to the group.
  • National Council of Moving Associations representative discussed the agent situation, and the need for agents to be paid for the service they provide or there will continue to be an erosion of capacity. Also discussed the negative experiences of service members who go outside the DOD program to get moved when their specific dates are not available, and the lack of protections for them.


Slide Deck (see link below) was reviewed.

  • Slide 3 shows a general normal trend, but week 31 does reflect that the shipment outlook is at 109% of the average over the past three years. When questioned as to why this summer seems to be a little above the three-year average on a week to week basis, USTRANSCOM mentioned that the Army is trying to bring 60,000 soldiers into the force.
  • No major issues or changes noted on most of the slides.
  • Slide 15 shows an uptick above the three-year average of the percent of shipments going into SIT. USTC asked for input as to why that is trending up. JPPSO-SC remarked that USTC should look at shipments entered into SIT for zero or one day, and see if the numbers are significant, and called for USTC to work on a requirement for 24-hour notification from TSPs to members on the arrival of their shipment at destination as a way to resolve those instances of short SIT days.
  • Slide 16 shows the % of missed RDDs growing. Industry questioned the data that showed the % being over 50% and climbing, with the average days late being over 10.  Believe if that data was accurate, then there’d be many more unsatisfied customers reaching out to industry, USTC, media, etc.  USTC stated it was probably inflated, but the numbers could be more accurately portrayed if TSPs could upload the data on time so it didn’t create the wrong perception on missed RDDs.  It was mentioned that the CSS scores on delivery do not reflect a 50+% missed RDD.  That number is over 90% satisfied.


After the slide discussion, USTC asked for general comments.  USMC noted that they are seeing a large uptick of shipments arriving before RDD where the Service Member booked their shipment back in Feb/Mar/Apr and had an agreement with the TSP for a delivery date; made their plans as appropriate, but then the shipments are arriving days early, the Service Member can’t take the shipment early, and therefore the shipment gets put in storage, and then cannot be delivered for 30+ days later.  There was discussion about delivery spread dates being a possible solution.  IAM mentioned that for commercial accounts, a specific delivery date is uncommon and leads to a higher cost move.  USMC said they understand specific pick up dates for the members…having to get out of housing, get to their next assignment by report-no-later-than date, but they’d be willing to work delivery spread dates.  It was recommended this be added to the PPF discussion, and USMC volunteered to lead the effort.  One Service representative mentioned that maybe a solution for the prolonged delivery out of SIT once a shipment went into SIT was to have the TSP pay a SIT inconvenience claim after 5 days of the shipment’s requested delivery date.


NOTE: USTRANSCOM is not finished loading CSS scores from ICSS into the new CSS tab.  Most of 2016 and 2017 is complete, but there are many more records from 2018 that still require upload.  It is a manual process and is taking longer than expected.  USTRANSCOM hopes to be done by the end of this week.


Week 30 Slide Deck


USTC 2018 Fall Personal Property Forum Update

According to USTRANSCOM Personal Property Advisory #18-0092, the Fall PPF scheduled to take place on Sept. 25-26 in Fairview Heights, Illinois.

The agenda for this event is currently in the planning stages, but a high-level view follows. Day one (25 Sep) will consist of a format similar to the March PPF.  The morning briefs will consist of program level peak season topics and the afternoon will consist of smaller program related breakout sessions.  Day two (26 Sep) is projected to consist of various training sessions. As we continue to plan the fidelity of the breakout and training sessions, we look forward to exchanging program growth/betterment ideas and two-way communication with everyone in attendance, to include other Government organizations, TSPs, and agents.

Please submit attendee name(s) and organization(s) to

For travel planning purposes, IAM and AMSA plan to hold an industry only “Pre-PPF” meeting on Sept. 24 from 4:30 – 7:00 p.m.


APL Military Household Goods to resume service to/from Northwest Container Terminal – Tacoma

APL issued the following announcement to their military customer via email on July 19:


Tacoma MHHG Customers,               


APL is pleased to announce that will resume the use of the Northwest Container Terminal container yard in Tacoma, Washington exclusively for our Military Household Goods customers.


Empty equipment is in progress of being repositioned for your use.  We will maintain a mix of empty D40HCs and D45s (note that 2xD45s are available as of today, 7/19).  APL/CMA will manage space for loaded returns as well as the empties for your use. 


Please continue to contact the Equipment West team as you do today (, however due to the exceptional nature of the arrangement, in order to ensure your loads/empties are serviced out of Northwest, we ask that when you email you use specific key words in your subject line


Example:  “APL MHHG – Tacoma – Empty Release Request”

Or            “APL GOVT – Tacoma – Empty Return Request”


The street turn process will remain unchanged.  Emails should be sent to however we also request that you reference “MHHG” or “Military” in the subject line of your emails in order to expedite the request.


If you have any questions or concerns, please do contact for assistance.


Sources: APL

The fate of DISA, and other org chart changes in the new defense policy bill

The Defense Information Systems Agency and other so-called fourth estate agencies were spared the ax, but a potpourri of Pentagon organizational changes have made it into this year’s massive, must-pass defense authorization bill.

Read More

DOD & Government Personal Property News & Notes

JPPSO-NE Announces Truck Inspection Gate Change at Hanscom AFB

The following details regarding a slight change in the area that will be used to inspect trucks entering Hanscom AFB, MA was provided by the Hanscom AFB security office and JPPSO-NE:

We just wanted to reach out and give you all a heads up as your organizations receive the vast majority of deliveries/commercial vehicles at Hanscom AFB.  The plan right now is to occupy the new Temporary Commercial Vehicle Security Area (CVSA) outside of the Vandenberg Gate on 13 August.  Please let your drivers/contractors know the new location change/effective date and we will have a Defender out there for the first few days to minimize vehicles bypassing the search area.


Air Force Provides Process to Vet Converted Lots

The Air Force Personal Property Activity Headquarters (AF PPA) is now the single resource for “converted” Air Force shipments that were originally awarded by an Air Force Joint Personal Property Shipping Office (JPPSO).

Agents needing to make inquires on Non-Temporary Storage (NTS) or Storage-in-Transit (SIT) shipments converted to member’s expense, the AF PPA is now the “one-stop-shop” for all inquiries.

The AF PPA will help with access to contact information for service members if agents have not been able to contact them regarding their goods and will also be able to determine if individuals are still in the service. This will help with ensuring that agents are compliant with the rules associated with the Service Members Civil Relief Act (SCRA).

The process and form that the AF PPA would like agents to utilize for requesting help with this process can be found at PPA HQ Request for SCRA Process.

In a recent discussion with AF PPA officials, they frankly stated…. “The process is working”! Of the companies that have reached out to the AF PPA for information and/or help with finding members or determining if they were still in the military they have had a 100% success rate. However, the AF PPA personnel have been surprised at how few companies have taken advantage of them as a resource.

Agents are highly encouraged to take advantage of this process. There has been an outcry from industry regarding the number of “abandoned” converted storage lots that are sitting in warehouses across the country. This has been identified as a significant drain on warehouse space and resources.

It’s time for warehouseman to take advantage of this resource. Do it now.

Sources : IAM, JPPSO-NE & Air Force PPA HQ

Hardware, end-strength, Russia and China sanctions. Here’s the deal lawmakers reached on the huge defense policy bill

U.S. House and Senate negotiators reached agreement Monday on a $716 billion defense authorization bill that includes a sizable boost in military end strength, more ships and planes than the White House asked for, and a compromise on U.S. sanctions on Russia.

Read More

House OKs Bill to Delay TWIC Deployment at High-Risk Facilities

The U.S. House of Representatives has approved legislation calling for a delay in deploying thousands of biometric readers for transportation security cards at the nation’s high-risk ports and commercial facilities.

Read More

Revealed: The new structure for the Pentagon’s tech and acquisition offices

Pentagon leaders, already worried about the emerging technologies that will shape the next generation of war, have reorganized their leadership structure to emphasize quantum science, artificial intelligence and directed energy, Defense News has learned.

The new effort is a major restructuring for the two Pentagon offices that determine how the Department of Defense buys and develops weapon systems. Deputy Secretary of Defense Patrick Shanahan approved the changes in a July 13 memo, obtained by Defense News.

Read More