USTC J9 Peak Season Call (24 Sep)

September 24, 2020

The data depicted on the slides covers week 38. 

 

  • The counseling and shipment award numbers for the week remain above the average for this week.
  • J9 mentioned they see this as reflective of the peak season shift to the right.
  • Slide 4 shows short fuse returning to normal levels after a sustained significant increase going back to week 27 or so.
  • When asked about short fuse comparisons between Code 2 and Code D, J9 pointed out data on slide 7 that addressed this.
  • This question raised conversation again about data on Code 2 vice Code D.  And whether, since some percentage of Code D’s are crated, there is a way to draw conclusions on satisfaction and claims data between the two?  Additionally, one industry rep stated industry should provide data to USTC on how many Code D shipments TSPs crate.  This is a follow on to a conversation that’s been held at a couple of peak season calls.  A counter point was made that industry, as the service provider, should use the best method available to move the customer’s goods and be held accountable by DoD and the customer for good service; vice being told which method of shipping to use. 
  • J9 was asked for clarification on the current Special Solicitation, and why, for a Class I shipment, a TSP received one shipment…seemingly a “one-off” shipment, on one channel because the #1 TSP for that SS was suspended out of one location?  And asked for clarification, since they believed the intent was that if the #1 TSP was suspended, then there should be coordination across DoD for the next TSP in line should start receiving all SS shipments for that channel.  J9 stated that should be the case, and they would look into it.  JPPSO NC asked for clarification, because they were not aware that the TSP  being suspended out of one GBLOC impacted other GBLOCs; and that they weren’t aware of any DoD level coordination in those scenarios.  Others chimed in that J9 had given a different interpretation to them when the same situation happened earlier in the summer.  An Industry rep stated, TSPs didn’t bid the SS rates to get one shipment here and there as the #2, #3, etc TSP in the SS…and if the rules would’ve been clearer on that, it would’ve impacted how many TSPs bid; since most of the rates offered were based on volume, not one or two shipments.  Much conversation ensued, with no specific answers given.  J9 is taking the issue back to review and clarify.
  • IAM asked J9 whether they’d be willing to provide DPS data on reweigh variances from the original weights, to the reweigh; so industry could look at what’s happening with reweighs and potentially offer solutions on why this is happening; whether the current variances for when TSPs get paid on reweighs are good; and how the program could be improved.  J9 took a note and will review the request.
  • JPPSO MA and NE both raised issues/concerns with inconvenience claims.  And it appears deliveries for international shipments are on a slight uptick. So inconvenience claim issues are certainly destined to become a frequent topic of conversation.  JPPSO MA was frustrated that they have a shipment that is already late, but the TSP is arguing with the customer about whether they owe the customer for inconvenience.  And JPPSO NE stated they continue to hear from TSPs that inconvenience out of SIT is still at the 10-day window, vice 5; and wanted clarification from J9 that it was actually 5 days out of SIT.  J9 confirmed the 10 day window was NOT extended.
  • Peak season calls will likely remain for the next four weeks; and further continuation will be considered from there.