eGov/Mil Newsletter: December 27, 2018
In this Issue:
- DOD & Government Personal Property News & Notes
- US Secretary of Defense Resigns
- Warning Issued On West Coast Port Congestion
Fall PPF Minutes
JPPSO-SC will hold their annual industry meeting on 6 March, from 9:00 am to 3:00 pm on Kelly Air Field, in San Antonio, TX. They are looking to modify their agenda this year to provide more interaction with industry than in previous years. Some topics they’d like to have industry experts cover are: how TSPs select agents; TSP reweigh process; TSP communication with customers; shipments still at origin past RDD; procedures related to “no-touch drivers”; and delays with delivery out of SIT.
JPPSO-SC is asking for volunteers to lead the discussion topics. Additional agenda details and registration requirements are attached.
New TDL in DPS
USTRANSCOM notified IAM on 19 December that TSPs could see the new traffic distribution list (TDL) in DPS. Initially, several members could not see the rankings, but as of 20 December USTRANSCOM reported that the issue was fixed.
IAM participated in the second monthly DP3 Advisory Panel telecon. The call lasted for one hour. There was one additional member on the Panel this month; a Navy spouse from Virginia who serves as a Navy Ombudsman for a Navy Admiral (a Navy Ombudsman is a volunteer appointed by a commanding officer to serve as an information link between command leadership and Navy Families).
Today’s telecon consisted of a review of topics from last month’s call, and action items coming from the first meeting. Those two actions were to send out the USTC Customer Bill of Rights to participating spouses for their review. And to attempt to get new membership for the Panel.
Since the first meeting, USTRANSCOM reviewed a list of 16 potential topics for YouTube vignettes they could create to help customers through the moving process. They have settled on 5 as follows: 1. Top tips to prepare for your move; 2. What makes a good inventory; 3. Importance of completing the CSS; 4. DP3 Bill of Rights; 5. Direct delivery vs. SIT and how you can set yourself up for a successful move.
Much conversation focused on educating customers on what recourse they have, what actions they can take, or who can they contact if a mover doesn’t follow the Bill of Rights. A theme during this portion of the conversation from spouses was that packers & loading crews don’t know the DP3 rules. USTC’s new 1-800 number, Service 1-800 numbers, local QA, PPSOs, the It’s Your Move pamphlet, and the TSP Move Coordinator were all discussed as potential sources of help. The spouses would all like more information on a future call on who is the right person (TSP, Agent, Load crew) to contact on the industry side when they can’t resolve a local situation.
A second conversation discussed claims. Panel members asked what customers could do ahead of time, to make sure if they have to file a claim, they are armed with all the information needed to have their claim resolved favorably. In response to a specific question, USTC offered that per their analysis, a Code D direct delivery move resulted in 19-20% of moves having a claim; shipments entering into SIT resulted in about 26% of moves having a claim; and Code 2 shipments result in about 21% of shipments with a claim. USTC stated the average claimed amount is $2,600, but they don’t know the final amount paid out.
USTC discussed Code 2 shipments with the Panel. They mentioned that the best shipment with the least number of claims is a van shipment with a direct delivery. They made that point twice to the spouses on the Panel. They also made it clear that they are trying to take advantage of Code 2 when appropriate, but they need some parameters that make sense in terms of shipment size so they don’t inadvertently make things worse; and they are working on that with industry.
Next call is 22 January.
Source: USTRANSCOM; IAM
US Secretary of Defense Resigns
Defense Secretary Jim Mattis is stepping down from his position by the end of February. The resignation followed an abrupt decision by President Trump to withdraw American troops from Syria.
Warning Issued On West Coast Port Congestion
Shippers could face delays in retrieving containers moving through West Coast ports over the next few weeks. Terminals are being hit with heavy volumes because of tariffs at a time when many longshoremen are taking vacation.