eGov/Mil Newsletter: June 13, 2019
In this Issue:
- USTRANSCOM Weekly Peak Season Teleconference (13 June)
- USTRANSCOM Weekly Peak Season Teleconference (6 June)
- USTRANSCOM Updates Short Fuse Process to Help with Backlog
- Yembo Announces Implementation of IAM-led ISO Inventory Standard
The 13 June peak season call contained less frustration than the previous week where there were major DPS issues, but some items of frustration were still discussed. Some of the bigger topics are highlighted here:
- There is an advisory out on increasing short fuse to 15 days. There were some hiccups in getting that advisory out. The advisory # is 19-0079.
- Questions were raised as to why the above short fuse advisory goes out past 5 July. Services say because they are seeing a lot of shipments for that time period. AMSA relayed that many TSPs weren’t seeing significant offers in July. There is a disconnect between JPPSO view and what many TSPs are seeing.
- Word on the manual booking process advisory from last week (#19-0074) is not getting out to the Agent level, causing confusion. USTC asked JPPSOs and TSPs to share the advisory with their Agent network.
- JPPSOs are complaining that they are seeing an uptick in shipments being turned back. They expressed frustration because they felt with refusals, they shouldn’t be seeing as many turn-backs as they are now. They are looking for feedback from industry on why this might be happening. And again, based on information like this, questioning the use of refusals because they aren’t seeing the benefits.
- It was stated on the call that “all DPS issues of the past week are fixed”. I highlighted that some TSPs were still having issues. If you are one of them, make sure you keep hammering the help desk.
- #4: Table at the right depicts week 23. Numbers down from 3-year average; likely due to the DPS issues of last week. You can see the pain of weeks 25 and 26 coming, with over 12,000 shipments for those two weeks. COL Lounsbrough referred to those two weeks as the failed experiment to get some demand smoothing during the peak of the peak.
- #5A: as stated in previous weeks, the detailed no capacity reports are in the back of the slides. There are fewer no capacity reports because of refusals, but you can still see struggles in North Dakota, South Texas, North Florida, Colorado, Southern California, and mid-Atlantic.
- #5B: shows week 24 (this week) as the peak of no capacity based on requested pickup week.
- #6: Shipment awarded slide shows the impact of DPS issues with a drop off of shipments awarded.
- #7: You can see the rise in short fuse, and it is expected to continue to rise based on the new advisories. Short fuse is now at 23% and climbing.
- #10: Code 2 utilization by % is rising, with the Army over 14%, and overall utilization almost 12%.
- #11: Raw numbers of Code 2 continuing to fall.
- #14: USTC briefed that there were 2,197,000 shipment offers (because of auto-reoffers and refusals) to get 6,700 shipments accepted in week 23.
- #15: It was noted that the purple bar in the spreadsheet showed a total of 3,113 shipments offered, not accepted. And compared to last year, this number was only in the 300 range. Some discussion as to why the difference, and whether or not it was related to the recent DPS issues. USTC said the chart is a snapshot in time, so they’d have to see if the numbers improve as DPS stabilizes. I think the implication by the JPPSO who mentioned it was that we were having a harder time getting shipments accepted, even with refusals.
- #17: Shows a better trend in % Missed RDDs for Direct Deliveries and All Deliveries.
Source: USTC; IAM
The 6 June peak season call was focused largely on DPS latency and down time. There was much frustration on the call from all sides, and JPPSOs let their frustration be heard over how far behind they are getting during this critical period. USTC had the DPS program manager on the call. He discussed what they were doing to trouble shoot DPS and resolve the issue. They believe the system is saturated. They’ve seen the system operate better in the evening and at night than during normal work hours. USTC stated there are 70,000 bots in the system now, and there has been some increase in the recent past, and so they are exploring whether bots might be a factor. Additionally, they said DPS allows 5 clicks in the system per second for the bots, so they took action to limit that to one click per second (implemented 6 June), and asked for bots to be dialed back to one click per second. If they don’t see system improvement by dialing back on bot activity, then they may revert back to the previous settings.
USTC mentioned that 75% of their server farm is dedicated to bot traffic. JPPSO representatives recommended all bots be turned off. They are looking for any action that will get the system back up and running so they can manage their shipments. USTC does not know if bot traffic is the cause of current problems, so they are continuing to trouble shoot. Chuck made the point on the call that turning off bot traffic has significant impacts in terms of manpower and costs to TSPs, that companies weren’t prepared for; and would impact the network on the TSP side. JPPSOs weren’t sympathetic. USTC stated they understand the critical nature of the issue on all sides, and are working to stabilize the system and keep it up and running. They understand that bots can be a “force multiplier” and don’t want to arbitrarily reduce their use if it isn’t what is causing the issue.
JPPSOs also expressed their frustration with USTC that this issue existed for 3 or 4 days before USTC got the word out to the enterprise on what was happening with the system. They demanded better communication in the future in this kind of situation.
On other topics, the DOD Cross-functional Team comprised of Personnel and Logistics functions in the DOD, have made significant progress on service member lead time for receiving their PCS orders, and will continue to push for improvements.
The relocation advisory panel, made up of various spouse groups, brought up that they are hearing issues with movers who expect tips and expect food. USTC said they would put out a reminder that tips are allowed but not expected; and that purchasing food is also allowed, but movers should not expect that customers will do this. Please make sure this word is making it down to those who interact with the customer. It will likely impact your satisfaction scores as customers are frustrated by these expectations.
The spouse group also mentioned that they are hearing many complaints about movers staying well after 9pm and/or showing up late (apparently one asked to start at 11pm); and that members can feel intimidated to say no because they don’t want to make anyone mad and have it result in their stuff being picked up late or not being handled properly.
USTC mentioned they put 7 TSPs in non-use for turning back a significant number of shipments; and they continue to look for patterns on selective refusals. USTC asked JPPSOs to consider the recent system issues when they look at TSP performance with regard to refusal timelines.
It sounded as if, when the system stabilized, some of the JPPSOs might start working later shifts or even weekends to recover from the invoice and shipment offer backlogs they are experiencing.
Navy and Air Force JPPSOs made it clear again that from their perspective, they see no benefit to refusals that would warrant continuing with refusals. From their end, they believe it is causing them more workload with no discernible increase in capacity. They asked USTC to end refusals immediately.
There was an increase in short fuse traffic last week, but the short fuse expansion was only for the last part of the week. Expect to see more in next week’s slides.
Services expressed frustration with TSPs who “lock up a short fuse shipment when they have no intention of taking it,” only to have the shipment come back to them to work it again. They asked USTC for a way to direct a short fuse shipment to a TSP they know will take it; allowing them to make a traffic management decision on how best to work a time constrained requirement.
Source: IAM; USTC
Coming out of the 6 June Peak Season call where JPPSOs voiced their frustration with the lack of DPS stability, and asked USTC for relief on managing their growing backlog due to DPS being down, USTC published Personal Property Advisory #19-0074. This advisory outlined a manual process for short fuse that allows JPPSOs to select TSPs for short fuse shipments outside of DPS when they can’t get a short fuse worked via the normal DPS short fuse process. JPPSOs complained during the call that many TSPs “hold” short fuse shipments even if they don’t intend to handle the shipment, resulting in JPPSOs having to wait too long before they can manage these shipments even when no one attempted to accept the short fuse when it was initially offered. This new manual process will be used for approximately two weeks. USTC stated they will monitor its use during execution and make adjustments as needed.
USTC updated their short fuse policy with advisory #19-0079, which now pushes short fuse out to 15 days, and extends the manual short fuse use described above into mid July.
Source: IAM; USTC
Yembo Announces Implementation of IAM-led ISO Inventory Standard
Yembo Inc has now implemented the IAM-led ISO 17451-1 Global Standard for inventory codification. This allows inventory data to be collected in a digital format and translated seamlessly into 4 different languages. Check out the video.