eGov/Mil Newsletter: July 13, 2018
In this Issue:
- New Tool for CSS Review to be Released
- USTRANSCOM Weekly Peak Season Teleconference Summary – Week 28
- USTC 2018 Fall Personal Property Forum Update
- New Coalition Brings Together Military Women’s Groups
- Giant Pentagon policy bill kicks off closed-door debate
- DOD & Government Personal Property News & Notes
- APL Deploys U.S. President-Named Vessels for Enhanced Eagle Express 1 Service
- Reservists may get license transfers from military to civilian world
- Tentative agreement for six-year NY port contract
As discussed in the last IAM eGov newsletter, USTRANSCOM issued Advisory 18-0088 on July 10. This message describes the new tab in the Defense Personal Property System (DPS) that will replace the “ICSS tool” previously used by Transportation Service Providers (TSP) to evaluate their Customer Satisfaction Survey (CSS) scores. Interim Customer Satisfaction Survey (ICSS) will no longer be used to calculate TSP’s CSS scores or be accessible as of 30 Sept 2018.
TSPs should review the message carefully to fully understand the new capability and prepare to utilize this new tool as they begin to evaluate their CSS score for the next few Performance Periods.
Sources: IAM & USTRANSCOM
The following information was discussed at the weekly USTRANSCOM Peak Season call:
July 12, 2018 Peak Season Teleconference – “Week 28”
COL Lounsbrough hosted the call today and stated that today’s focus would be QA/CSS and turned that portion of the brief over to Danny Martinez.
Mr. Martinez first discussed the draft advisory concerning shipments into Key West. USTC was trying to get the advisory out no later than July 13. He noted two things: first, the message does not address outbound shipments, and second, as currently drafted, it focuses on Domestic shipments. He explained that USTRANSCOM felt the immediate need for guidance was for domestic shipments since their transit times are much shorter; and to get guidance out quickly, an immediate solution is clear in the 400NG, whereas guidance in the international tender (IT) on this specific scenario is not as clear. His point being, he did not want to issue hasty guidance with regard to the IT on this scenario that provided TSPs additional funds to help with the situation, just to have that money possibly questioned later during a GSA audit. USTRANSCOM is open to a solution that TSPs can defend to GSA; but based on the lack of clarity in the IT, as opposed to the 400NG in this case, they do not want to delay releasing the advisory.
IAM had two conversations with USTRANSCOM regarding the advisory, and along with AMSA, offered some potential solutions. IAM asked for an additional discussion on the topic later that afternoon.
- With regard to the pending Key West advisory, USTRANSCOM was asked whether they had communicated with GSA on the guidance being released in order to prevent future notices of overcharge. Danny Martinez said he had communicated with them and would engage them again when the advisory is out.
- USTRANSCOM quickly highlighted the first couple of slides, noting that on slide 3, things were as expected.
- Slide #5 highlights QA actions. They noted the top three QA actions were below previous trends, however they anticipate that changing the next time these slides are shown since there are a number of recent actions they are seeing that are not depicted on these slides.
- Slide #6, overall customer satisfaction is still trending down and the return rate is lower, although, USTRANSCOM believes, based on how long members have to turn in the CSS, the return rate will grow and ultimately track with previous years. The “Packing” score is consistently lower than the other areas. COL Lounsbrough asked the audience if anyone had, or could come up with, any ideas for how to make the customer’s experience “on the front end” better; in order to improve the packing piece. He said he was interested in a “deep dive” on this topic now, so real discussion could happen at the PPF, instead of just introducing the topic at the PPF. JPPSO-SC stated they believed if pre-move surveys could be done earlier, they could align the customer, the TSP, and QA together to resolve issues before they became bigger problems.
- The “no capacity” reports are way down. Shipments awarded and members being counseled are trending down from previous weeks. Short fuse numbers are also down.
- On slide #13, the suspension ratio is up over the 3-year average. Those suspensions were detailed as follows: 12 non-use violations; 25 for TSPs below the MPS; 19 for Qualifications issues such as financials; and 8 new entrants who have not finished the Qualification process. Blackout ratio shows a small upward trend.
- Missed RDDs is trending up over the 3-year average.
- The Navy noted they’d received a couple of complaints regarding the use of electronic inventories where agents were putting exceptions into the inventory, but the electronic inventory being used didn’t allow the member to add comments to rebut the exceptions on the inventory next to the item where they think the agent may have overstated the issue or condition of the item in question.
- USTRANSCOM was asked whether they had released the PPF advisory on dates and locations. They said they thought they had, but if not will send it out shortly. The PPF is at the Four Points Sheraton (same as in the Spring). The date is 25 September. Industry will have a pre-meeting on the 24th in the late afternoon.
- The Marine Corps representatives remarked again about the “vast” number shipments at origin past RDD.
- Navy wanted to alert the TSPs that they had a Vice Admiral at Annapolis whose TSP failed to show today, and that it is out as a short fuse. They are looking for support to get it moved quickly. They also warned TSPs about agent capacity for Key West and that, even once the suspension was over, they believe significant issues will still exist with that agent getting caught up and having available capacity.
- The Storage Management Office stated they still get calls from TSPs looking for storage capacity in certain areas, and their sense is in some cases, TSPs are showing up to destination blind, and then looking for storage capability, and they urged TSPs to make sure capacity exists at destination, prior to departing origin.
Sources: IAM & USTRANSCOM
According to USTRANSCOM Personal Property Advisory #18-0092, the Fall PPF scheduled to take place on 25-26 Sept. in Fairview Heights, Illinois.
The agenda for this event is currently in the planning stages, but a high level view follows. Day one (25 Sep) will consist of a format similar to the March PPF. The morning briefs will consist of program level peak season topics and the afternoon will consist of smaller program related breakout sessions. Day two (26 Sep) is projected to consist of various training sessions. As we continue to plan the fidelity of the breakout and training sessions, we look forward to exchanging program growth/betterment ideas and two way communication with everyone in attendance, to include other Government organizations, TSPs, and agents.
Please submit attendee name(s) and organization(s) to firstname.lastname@example.org.
For travel planning purposes, IAM and AMSA plan to hold an industry only “Pre-PPF” meeting on Sept. 24 from 4:30 – 7:00 p.m.
Sources : USTC & IAM
New Coalition Brings Together Military Women’s Groups
Nearly four dozen women’s organizations nationwide have committed to attending the inaugural meeting of the Military Women’s Coalition, a new group that aims to strengthen the voice of women who have served or are serving.
Giant Pentagon policy bill kicks off closed-door debate
U.S. House and Senate conferees on the massive 2019 defense authorization bill met Wednesday to launch closed-door negotiations between the chambers’ competing drafts.
Air Force Provides Process to Vet Converted Lots
The Air Force Personal Property Activity Headquarters (AF PPA) is now the single resource for “converted” Air Force shipments that were originally awarded by an Air Force Joint Personal Property Shipping Office (JPPSO).
Agents needing to make inquires on Non-Temporary Storage (NTS) or Storage-in-Transit (SIT) shipments converted to member’s expense, the AF PPA is now the “one-stop-shop” for all inquiries.
The AF PPA will help with access to contact information for service members if agents have not been able to contact them regarding their goods and will also be able to determine if individuals are still in the service. This will help with ensuring that agents are compliant with the rules associated with the Service Members Civil Relief Act (SCRA).
The process and form that the AF PPA would like agents to utilize for requesting help with this process can be found at PPA HQ Request for SCRA Process.
In a recent discussion with AF PPA officials, they frankly stated…. “The process is working”! Of the companies that have reached out to the AF PPA for information and/or help with finding members or determining if they were still in the military they have had a 100% success rate. However, the AF PPA personnel have been surprised at how few companies have taken advantage of them as a resource.
Agents are highly encouraged to take advantage of this process. There has been an outcry from industry regarding the number of “abandoned” converted storage lots that are sitting in warehouses across the country. This has been identified as a significant drain on warehouse space and resources.
It’s time for warehouseman to take advantage of this resource. Do it now.
USTC Reiterates Blackout Rules
U.S. Transportation Command recently reissued the rules/guidelines associated with Blacking out in the Defense Personal Property System (DPS). The key factor in the message was that if ANY dates, Packing or Pickup, associated with a shipment offer are not Blacked out by a TSP then that shipment can be awarded to a TSP.
TSPs must carefully monitor their Blackouts to ensure that their Blackouts are widespread enough to ensure that unserviceable shipments are not awarded to them.
USTC Advisory 18-0072 dated May 15, 2018
Air Force Identifies Eight Special Interest Areas for 2018 Peak Season
The Air Force Personal Property Activity, in consultation with the three Air Force JPPSOs, has released their list of Special Interest Areas for 2018 Peak Season.
Transportation Service Providers should review these “interest areas” very closely and share this information with their agents.
The interest areas typically highlight the issues that the Air Force JPPSOs feel are in need of improvement by the industry and that they will focus their Quality Assurance actions on.
TSPs should ensure they are enacting operating procedures to comply with these interest areas.
APL Deploys U.S. President-Named Vessels for Enhanced Eagle Express 1 Service
APL today announced the enhancement of its signature Eagle Express 1 (EX1) service as it names six vessels deployed for the service after former U.S. Presidents, continuing a legacy that began in the 1920s that has seen some 90 APL ships named after U.S. Presidents.
Reservists may get license transfers from military to civilian world
The Transportation Department is launching a pilot program that allows reservists and veterans to transfer their military training into the civilian world. The new program highlights a lapse in licensure service members have been struggling with for quite some time: why can someone drive a truck in the military, but need to retrain to do the same thing once that person is out.
Tentative agreement for six-year NY port contract
The International Longshoremen’s Association (ILA) and the New York Shipping Association (NYSA) have announced a tentative agreement on a six-year local contract for the Port of New York and New Jersey.