USTC J9 Peak Season Call (27 Aug)

August 27, 2020

Slides depict data from week 34. We are in week 35…the last historical week of peak season.  The calls are getting more subdued.  We’re hoping to see continued volume into the fall well beyond the historical numbers of the past.  USTC continues to point to data projections that they see as suggesting at least slightly elevated shipment levels over the next few weeks.

I sent a message to Rick Marsh and his staff on the 4 business rule priorities this group helped put together. The top priority was transit times.  He acknowledged receipt of the email, and thanked us for the input.  I appreciate everyone’s comments on the effort.

It won’t be long now before we see DoD’s proposed business rule changes.  We’ll need everyone’s thoughtful insights on those once we see them; so we can turn them back around for DoD’s consideration.

Based on a couple of inputs I received from TSPs, I inquired with J9 whether they are seeing a reduction in CSS return rates during this Spring/Summer.  They acknowledged the numbers and percentages for returns are down.  J9 asked whether industry had any insights as to what we are seeing as a reason for this from our end, that J9 could explore?  If you have anything you’d like to share on that topic, I’ll forward those insights to J9.  I told them anecdotally, I had heard of some concern with wait times at the Help Desk, and customers giving up before getting an operator so they could finish their CSS.  I don’t know if that’s a broad concern, and would appreciate any inputs you all may have on this point or any other.

On a positive note, J9 did acknowledge that the overall CSS scores this summer are up “slightly”.  No overall percentage was given.

As of 28 August, the short fuse expansion will be fully back to 5 days, down from the 10 days during the expanded period.

Since 14 June (week 25 until week 34) we are at 107% of pickups compared to last year.

Right now, use of blackouts are so small as to be almost non-existent.

The Director of JPPSO-NE, Mr. Russ DePietro, is moving to a new position (non-Personal Property related) at the end of this week. He was saluted for his service by industry and government reps alike.