eGov/Mil Newsletter: October 4, 2018
In this Issue:
- USTRANSCOM Personal Property Forum (PPF) Summary
- USTRANSCOM Releases Multiple Documents for Industry Review
- USTRANSCOM Personal Property “Market Expansion”
- Federal Motor Carrier Safety Administration (FMCSA) Rulemaking
- REAL ID
- Access to view MyMove Coding
- GSA Centralized Household Goods Program
- Federal Rule Will Allow States to Waive Permit Tests for Veterans
The USTRANSCOM semi-annual Personal Property Forum (PPF) was held at the Four Points Sheraton in Fairview Heights Illinois from 25 to 26 September. The event was well attended by industry and government representatives. See slides and the agenda at the IAM website.
Industry attendees held a pre-PPF meeting the evening of 24 September to discuss current issues, trends, and USTRANSCOM presentations.
RDML Peter Clarke, Director of USTRANSCOM’s Strategic Plans, Policy and Logistics Directorate, kicked off the PPF on Tuesday morning. He stated he considered this summer’s peak moving season “unsuccessful”. He mentioned a series of bad moves for multiple people. He said the PPF was about figuring out how we move forward. He then qualified his earlier statement and said maybe there weren’t more bad moves, but that the bad moves received more visibility. He said he wasn’t there to point fingers, but that we needed to shine a light on problems. He stated that Congress was exceptionally interested in the program, and the Office of the Secretary of Defense was very interested. RDML Clarke stated he was looking for “radical” ideas, not just nibbling on the margins. He acknowledged that industry doesn’t have staff sitting around 90% of the year just to ramp up for 10% of the year; and that it’s difficult to keep drivers and packers around in the non-peak. He said DOD is looking to smooth out the peak, but capacity will never be completely steady. He said DOD has built a complex business model; that he believes the system is being manipulated, and he’s looking to fix the mess they created so “we can expose quality capacity.” He finished by saying all of the Service Logistics chiefs were meeting with all the Service Personnel chiefs to discuss these problems and try to solve having too many people moving in peak season.
COL Lounsbrough followed RDML Clarke to set the stage for the next two days. He acknowledged the problems associated with driver shortages, labor shortages, low unemployment that impacted the peak season. However, they are looking for ideas on how to counter these issues. One effort being implemented by DOD is to create a universal training plan for PPSO/JPPSO personnel. They acknowledged the role DOD sometimes plays in creating frustration for the member. They are looking to create standardization in counseling and information that is shared with the member. Since first contact with the member during their move is with PPSOs/JPPSOs, they want to standardize the process; create a certificate training program. Once the training plan is finalized, they will present it to the General Officer Steering Committee, hopefully in the next 6 weeks.
COL Lounsbrough mentioned that USTRANSCOM would need DPS around for the next couple of years. He mentioned that to help resolve issues service members and PPO/PPSO/JPPSOs experience in the current ETA login process, for MyMove, they are moving toward “login.gov” for DOD members to get into the system. Login.gov will also be implemented in DPS for service members in the near future. He said USTRANSCOM looked at data on Code 2 moves vs. Code D, and they want to start pushing more Code 2; they see lower claims and issues with Code 2. He discussed “BVS changes” but essentially only referred to relooking at question #4 on the CSS and possibly modifying its value in the CSS determination. For low demand areas in CONUS that are hard to service, he mentioned they were trying to come up with additional ideas to get service to these areas. One they had tossed around was the idea of contracting out some of these areas to a single provider or a winner take all bidding process.
The MyMove developers discussed their progress in the overall session, and also provided a demo during a break-out session. Overall, they said the system is built on commercial cloud capability. They think this will ensure great up-time for the system; they are developing it with easy upload of documents; and all information will be shared with all stakeholders in one location. They are focusing on simplifying invoice approvals. The developers mentioned that they’ve observed with DPS that users spend more time managing the process(in other words, managing inputs into DPS to follow business rules) instead of managing the move, so they’d like to drive toward ease of use. They want to keep pushing to “drive toward scale through peak season” but they don’t know what that means in terms of number of shipments. They stated they are not doing international moves next Peak Season. They discussed that “Here.com” will be the new mileage engine for MyMove. TSPs should visit that website to become familiar with it as compared to Rand McNally or the Defense Table of Distances.
DOD would like industry to consider getting pre-move surveys done earlier. Especially when shipments are booked in Mar/Apr for peak season moves. It allows for DOD QA inspectors to better manage their efforts and along with the TSP, identify potential issues.
It was heavily stressed in both briefings, and in one-on-one conversations with DOD personnel, that if TSPs would provide detailed comments in DPS when movement of shipments is not going as planned, that the information would resolve many of the peak season frustration from customers. Customers just want to know if there their stuff is not going to make it when they thought it was, and why. Then they can make a plan for how to deal with it, instead of wondering when a shipment will arrive or why it’s late. Use DPS to tell us why it’s late, and make sure the customer knows who to communicate with (single POC) were two overarching themes from DOD.
Another ask from DOD to TSPs is that industry be more descriptive on pre-approvals. They say many times it is not clear from the TSP what is being asked, and that leads to rejection or multiple rounds of back-and-forth correspondence.
More DOD feedback suggested that JPPSOs believe TSPs are taking too long to assign OA, then working coordination for OAs late, limiting the OAs ability to manage workload; and sometimes resulting in the JPPSO finding an OA for the TSP in order to get a shipment moved.
AF is measuring reweigh performance. For 2018 so far, they say 33% of requested reweighs are not performed. They’ve noticed that TSPs aren’t getting weights in the system prior to the 7 GBD requirement; and then once it is entered, if it’s within 10% or overweight, the JPPSO orders a reweigh and often finds the shipment is already in SIT or delivered. This is a large focus area for AF.
The Navy mentioned they have added funded authorizations for 40 new QA inspectors. The Navy also mentioned they are focusing on invoice processing times and getting a handle on those delays. They stated industry should see improvement from the Navy in that area.
The agent situation in Key West was discussed. The agent is out of business. The Navy believes Code 2 is more appropriate for Key West. They are planning to start booking most shipments after 1 April as Code 2, allowing industry to get containers in early. They asked the Services to book mostly Code 2 into Key West for the next peak season.
The USMC said discussions about demand smoothing over the peak season were conducted with the Commandant of the Marine Corps. The Commandant essentially said, don’t tell me when to move my people. We’ll move marines when we need to, to support our mission. That said, the Marines did move some senior leader schools to the left to allow graduation earlier, prior to peak season.
Various breakout sessions were held on Tuesday afternoon and one industry session on Wednesday after lunch. The USTRANSCOM led sessions provided key leader and action officer contact on topics ranging from the MyMove system, claims, customer service, business rules and program capacity.
Important items discussed in the various sessions include:
- Increase in valuation levels from $4.00/lb to $6.00/lb and increasing max liability from $50,000 to $100,000
- Tender of Service updates
- Claims and Liability Rules updates
- International Tender and 400NG updates
- 100% pass-through to agents on certain items in the Solicitation
- MyMove video demo for personally procured moves
- Inconvenience claims for shipments coming out of SIT
- New Inbound process for MyMove shipments
Of note, USTRANSCOM will post additional slides and meeting notes in the near future. IAM will provide a link to PPF products once they are released.
Sources: IAM, USTRANSCOM
Late Thursday, 20 September, and Friday, 21 September, USTRANSCOM released multiple documents asking for industry input. All documents asked for a very short turn-around; especially in light of the PPF and IAM Conferences taking place just prior to the suspense date for all items. Please take some time to review and provide comments back to Dan Bradley (firstname.lastname@example.org) for consolidation prior to the suspense dates. Please use the comment matrix forms provided to provide your comments. All documents are posted on the IAM website.
Sources: IAM, USTRANSCOM
USTRANSCOM Personal Property “Market Expansion”
In lieu of a full “Open Season” to bring new TSPs into the DOD Personal Property market in hopes of bolstering capacity, USTRANSCOM is targeting Non-Temp Storage TSPs for what they call a Market Expansion. Over 300 NTS TSPs were sent a Qualifications Letter inviting NTS TSPs to apply for Interstate/Intrastate approval in the Defense Personal Property System (DPS). The letter lays out qualifications requirements and provides timelines for application submission. NTS TSPs have until 8 October, 2018 to respond.
Sources: IAM, USTRANSCOM
Federal Motor Carrier Safety Administration (FMCSA) Rulemaking
FMCSA would like the household goods industry to specifically address in comments:
- Whether HHG brokers and freight forwarders should be regulated differently than general property brokers and freight forwarders in a rulemaking on broker/freight forwarder financial responsibility.
- Is there a unique market structure in the HHG broker market that might suggest the need for additional fraud protections for shippers utilizing HHG brokers.
- General information on the prevailing payment models and payment flows among HHG shippers, motor carriers and brokers.
- While noting the MAP-21 requirements, FMCSA is seeking comment on whether the market is capable of addressing these issues. For example, if a broker/freight forwarder has a history of noncompliance with contracts, would surety/trust firms be less likely to back them or charge a higher premium/trust management fee? Is there a market failure that is preventing these transactions from taking place efficiently? (Question for all stakeholders to address)
Sources: IAM, FMCSA
According to the Department of Homeland Security website, there are currently 33 states that are compliant with the REAL ID Act, and therefore 17 states that are not. On 10 October, 2018, all state extensions expire. If states do not renew their extension, then by 22 January, 2019, the federal government will start enforcing the requirements of the Act for residents of non-compliant states. In other words, residents of states with non-compliant state issued ID cards will require another acceptable form of ID to gain access to military installations and federal facilities that require REAL ID. After 1 October, 2020, no more extensions will be granted to non-compliant states.
We are getting feedback that some military installations are enforcing REAL ID requirements ahead of the above deadlines. IAM is working with OSD staff to engage those installations when identified.
Sources: IAM, OSD-TP & dhs.gov
Access to view MyMove Coding
USTRANSCOM has provided a website where TSPs can review the coding effort associated with the new personal property prototype MyMove computer system. The website is https://github.com/transcom/mymove. The website contains a repository of the application source code for the Personal Property Prototype. The contents of the website are probably meaningless to anyone other than your IT staff. If they see something they have questions about, they should contact USTRANSCOM via email at: email@example.com
Sources: IAM, USTRANSCOM
Below are links to the General Services Administration's (GSA's) Centralized Household Goods Traffic Management Program's (CHAMP's):
All documents have a publish date of August 23, 2018 and an effective date of November 1, 2018.
Rate offers submitted in response to each of the RFOs are due by 10:00 PM Central Time on Monday, September 24, 2018. Rate offers accepted in accordance with the RFOs will have an effective date of November 1, 2018.
In addition to being able to access these documents immediately via the links above, we are also in the process of uploading these documents to the HTOS, RFO and GSA500A Reference Library
Source: IAM and GSA
Federal Rule Will Allow States to Waive Permit Tests for Veterans
A new federal rule will allow state driver’s licensing agencies to waive the requirement of the commercial learner’s permit test for individuals who worked in a military position that required operating a truck within the last year.