IAM Staff Advise Senate Committee Regarding "Rogue" Operators

January 25, 2012

For Immediate Release
For more information contact:
Janet Seely
Director, Communications & Member Engagement


IAM Staff Advise Senate Committee Regarding "Rogue" Operators

January 25, 2012 (Alexandria, Va) - At the invitation of the U.S. Senate Committee on Commerce, Science, and Transportation, representatives of the International Association of Movers (IAM) went to Capitol Hill to advise Committee staff regarding unscrupulous "rogue" operators.

The Senate Committee on Commerce, Science, and Transportation announced in mid-December 2011 that it had undertaken "an investigation into the practice of moving companies holding household goods 'hostage' to extract additional money from individuals and families mid-way through their moves." Senator John D. (Jay) Rockefeller IV (D-WV), who chairs the Committee, expressed at that time that the Committee is attempting to discern how widespread the problem is and what can be done about it.

"Consumers are telling us that 'hostage' scams are widespread and giving a bad name to the moving companies that try to act honestly," Rockefeller said. "For this reason, we need to know just how bad this problem is and try once and for all to bring it to an end. When you hire a moving company you should not worry that your bed, couch and children's possessions could end up stuck in a truck someplace while a [rogue operator] negotiates a higher payment."

The International Association of Movers (IAM) contacted the Senate Committee to offer its assistance and expertise on this issue. Senator Rockefeller's Committee staff responded by inviting IAM representatives to meet on Wednesday, January 18.

At the gathering, IAM Program Manager Brian Limperopulos and government affairs team James Wise and Bryan Vickers of PACE LLP detailed how the practices of rogue operators differ from those of reputable movers such as IAM member companies, and how the "rogues" are successful in scamming customers.

IAM also emphasized that unwitting consumers are not the only potential victims in this scenario.

"The scam operators under-quote customers significantly when trying to win their business," explained IAM President Terry Head. "This not only cheats the customers and places them in a position to be bullied by unscrupulous operators, it takes business away from trustworthy companies and their employees, and threatens to taint the moving Industry as a whole."

The International Association of Movers looks forward to providing further assistance as needed to Senator Rockefeller's Committee to resolve this issue, and to protect both the unwitting consumers who fall prey to these scams and the honest and reputable businesses that IAM represents and that make up the majority of those working in the moving Industry.


The International Association of Movers (IAM) is the moving and forwarding industry's largest global trade association. With more than 2,400 members, it is comprised of companies that provide moving, forwarding, shipping, and related services in 1706countries. For more than 50 years, IAM has been promoting the growth and success of its members by offering programs, resources, and unparalleled networking opportunities to enhance their businesses and their brands. For more information, visit www.IAMovers.com.