Code of Ethics of the International Association of Movers

As members of the International Association of Movers, we recognize the importance of codifying and raising awareness about the ethical principles which guide the work of moving companies, their suppliers, and their staffs.

Ethical dilemmas occur when values conflict. The IAM Code of Ethics states the values to which our members are committed and embodies the ethical responsibilities of our profession. More specifically, it provides IAM Members with a set of guidelines to assist them in understanding the difference between “right” and “wrong,” and in applying those understanding to their dealings with clients and other IAM members.

Each member must abide by the tenets set forth in this document, which are as follows: 

  • Members shall acknowledge and respect the cultural similarities and differences among all Members.
  • Members shall conduct business in a responsible and professional manner.
  • Members shall deal fairly with all customers, Association Members, and other business entities.
  • Members shall adhere to a policy of honesty and integrity in accordance with generally accepted principles of professional conduct.
  • Members shall be forthright and truthful in their professional communications.
  • Members shall abide by all lawful agreements to which they are a party, including agreements with customers, the Association, and Association Members.
  • Members shall pay their just obligations. Members shall strive to comply with all applicable laws and governmental regulations.
  • A Member shall not compete unfairly with other Members. Members shall refrain from engaging in any activity which discredits the Association or any of its Members.

This Code is overseen by the IAM Members’ Ethics Council, which is a permanent institutional body composed of volunteers from various IAM membership categories and geographic regions to provide a variety of experiences and industry knowledge to the Council.

If you have a complaint with an IAM Member who you believe to be acting unethically, please contact IAM Staff directly at info@iamovers.org.